A number of years ago I was working with a team on a series of presentations across the organization I was working for we had 17 meetings over five weeks to 2500 participants it was a pretty significant project after the project was completed I suggested they review the project and develop a lessons learned document so that when they started the next series of meetings they would have a reference we all talked about the lessons learned don't we so they did and as I started to flip through it I said boy oh boy you guys really screwed this up didn't you well they kind of looked at me because this has been a huge success everyone was talking about the series of events and how great they were and how powerful they were and how excited everybody was to work in an organization etc etc etc you know the kind of thing and they're looking at me like well what are you talking about bill because because I had been very complimentary of the team up until that point well based on this summer you guys really screwed up apparently you didn't do anything right the reality is lessons learned are not just what we did wrong lesson learned also includes what we did right the things we want to repeat because if you focus all your attention on fixing what you could have done better and don't entrench the great things that made you successful into an intentional experience then you're so busy trying to fix something that you forget to repeat the good things you must also identify the things you learned that made you successful because if you don't identify the things that made you successful how will you know to repeat them the...
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Click to Learn How To Read Employee Self- Evaluations Learn to do self- evaluation interviews better when your managers are ready to implement these simple tips. Free Download: How To Read Employee Self- Evaluations Get the key components you need to run your next performance review on our new free book, Learn to Self-Review for Performance Management. Learn to do self- evaluation interviews better when your managers are ready to implement these simple tips. FREE DOWNLOAD: 4 Tips for Running a Self Exam For Your Next Performance Review Read Your Employee Self- Evaluations You have to keep up with your customer's requirements, they will be different from the next time they call. A good performance review starts with the process of looking at your employees' results and their attitudes toward their work. Customer's Feedback Once you've established that you have a good relationship with your customers, you should focus on how you can improve your work. Review your company policies and procedures, so you're aware of the areas where you can improve on the current work. You could start with your employees who work closely with your customer: sales, procurement, customer service, support, or technical staff. Look at your customer's requirements: — What do they want, and how will you achieve their vision? (i.e. “We want to offer more value to customers.”) — What are their barriers? — The problems they face daily or week, what is their perception of the problems? — What do they need, and where do they spend their efforts? Once you're aware of how to improve for your customer, review other areas where there are weaknesses. This won't be long before you realize how your performance has improved. Read Your Employee Self- Evaluations You have work to do when you're in the office and on the phone. As your manager is reviewing, you should focus on helping to answer one of three questions: 1- What is the right question? 2- What answer will give you the best result? 3- What is the most effective question? These three questions help you figure out how to make the best possible impact. After you review how you answered these questions at previous positions — as manager, director, supervisor or as a staff member, you should re-evaluate: The importance of that area of the business (i.e. “Our company provides exceptional quality, service and value.
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